BEFORE MAKING A BOOKING REQUEST WITH US, PLEASE READ THESE BOOKING TERMS CAREFULLY.  WHEN YOU MAKE A BOOKING REQUEST WITH US (WHETHER BY THE SITE, EMAIL OR TELEPHONE), THESE BOOKING TERMS ARE DEEMED TO BE ACCEPTED BY YOU.

1.1  You and us: In these terms and conditions (which we call ‘Booking Terms’)

1.1.1 “we“, “us“, “our” means Chase Farm Glamping. Our full details are in paragraph 18 below. We own and operate www.Chase Farm Glamping.co.uk (the “Site“) and

1.1.2 “you“, “your“, means the holiday maker who is making a booking request.

1.2 Bookings: These Booking Terms apply to any booking you make through us for use of a holiday property (which we call a “Property“) featured on our Site (and we call that booking of a Property a “Booking“). The Booking might be made on the Site, by email or by telephone.

1.3 Contracts: when you make a Booking you are entering into a legally binding contracts at the same time, as follows:

1.3.1 We arrange a Booking with you as the direct owner of the Property. We call that use of the Property and any related services the “Rental Services” and we call that contract you have with us the “Rental Contract“. The terms of the Rental Contract are:

1.3.1.1  these Booking Terms;

1.3.1.2  the dates (and time periods) for a Booking during which you will be entitled to use the Property (which we call the “Holiday Period“);

1.3.1.3  the other details specific to your Booking including the Property and any restrictions notified to you during the Booking process (which we call the “Booking Details“);

1.3.1.4 the charges payable by you to us for hiring the Property and any related services which are otherwise due to us by you (which we call the “Rental Charges“); and

1.3.1.5  any other special or additional conditions that we draw to your attention during the Booking process before we accept your Booking by providing you with a Booking Confirmation (as defined below).

1.4 Other contracts: Sometimes, during the course of what we do for you, we may offer other services to you which are not Booking Services. This will be a situation when we offer to you services which will be provided by a third party directly to you and all we have done is made you aware of those services, or sometimes assisted in facilitating the payments between you and the third party in respect of those services. If you take those services provided by a third party, the contract for those services will be between you and the third party providing those services. We call these types of services “Third Party Other Services“, but Rental Services are never within the definition of Third Party Other Services.

1.5 Charges: For charges:

1.5.1 we may make other charges for services that we provide to you under the Rental Contract (which we call the “Chase Farm Glamping Other Services Charges“); and

1.5.2  we may collect on behalf of a third party providing the Third Party Other Services, charges for those Third Party Other Services (which we call the “Third Party Other Services Charges“).

1.6 Changes to these Booking Terms: These Booking Terms were most recently updated on the date that appears at the top of this page. However, please be aware that we may update these Booking Terms from time to time. We may make these changes by posting a copy of them on the Site please check the latest version of these Booking Terms before you make a Booking to ensure you understand the legal terms that apply at that time. Any changes will take effect on the date on which we post the modified terms on the Site. If you continue to use the Site after these changes, it means that you accept any such changes. The modified Booking Terms will not apply to any Bookings for which we have sent you a Booking Confirmation before the date when the modified Booking Terms come into effect.

1.7 Questions? If you have any questions about these Booking Terms, please contact us using the contact details at paragraph 18 below.

1.8  Other Definitions: In addition to the definitions above, to make these Booking Terms easier to read, we use a few other definitions which apply throughout. These are:

1.8.1  “Balance” means the balance of the Total Charges payable by you after payment of the Deposit as set out in paragraph 4.

1.8.2 “Booking Confirmation” is defined in paragraph 2.6.

1.8.3  “Deposit” means any initial instalment of the Total Charges quoted to you during the Booking process and payable by you when making a Booking (and all collected by us, although some of this may be due to us, or to us on behalf of a third party). Please note, where you cancel a Booking after we send you your Booking Confirmation (as set out in paragraph 2.7) because you have changed your mind, your Deposit payment will be non-refundable.

1.8.4 “Guests” means holidaymakers other than you who are booked to stay at the Property during the Holiday Period under your Booking and includes, if we have approved, any additional visitors that are permitted to attend the Property during the Holiday Period.

1.8.5  “Total Charges” means the total charges that you owe to us under a Rental Contract (i.e. the Rental Charges), that you owe to us under a Booking Contract (i.e. Chase Farm Glamping Other Services Charges) and that you owe to a third party under your arrangements with them but that we have agreed to collect on their behalf (i.e. the Third Party Other Services Charges).

1.9 How to read these Booking Terms:

1.9.1  Whenever you see a general phrase followed by words like “include”, “including”, “for example”, “such as” or “in particular” (or anything similar) the general phrase stays as a general phrase – what follows are just non-exclusive examples of the general phrase.

1.9.2 The bold headings at the start of each paragraph are just there as a “signpost heading” for what the paragraph is about. However, it is what is in the full paragraph itself that counts in terms of these Booking Terms. The signpost paragraph headings should be ignored for the purposes of working out legally what the Bookings Terms say or mean.

2.1  To be eligible to make a Booking: To be eligible to make a Booking (i.e. to enter into a Rental Contract with us):

2.1.1  you must be 18 years of age or over and have the legal capacity to enter into legally binding agreements;

2.1.2  you must register with us on our Site (in advance or when Booking) or by telephone by providing your full name, telephone number, email address, and any other information that we may request in order to process your registration; and

2.1.3  you must possess a valid payment method such as a valid debit or credit card, PayPal account or any other digital option as accepted by our Site.

2.2  What you confirm: By submitting a Booking to us, you confirm that:

2.2.1  everything in paragraph 2.1 is true and accurate; and

2.2.2  you and the Guests agree to these Booking Terms.

2.3. How to make a Booking: You may make a Booking directly using our Site or by contacting us by telephone or by email using the details contained at paragraph 18. If you provide your Booking details to us by email, we will send to you a link to the Site so that you can make a Booking and pay us online or we shall arrange to call you and follow the telephone Booking procedure outlined at paragraph 2.5.2.

2.4  What making a Booking means: By making a Booking with us you are making an offer to:

2.4.1  enter into a Rental Contract with us in relation to the Property you have selected; and

2.4.2  pay us all amounts due in respect of the Deposit and Total Charges.Please note that no Rental Contract creates any type of landlord and tenant relationship. A Rental Contract only creates a temporary licence to occupy.

2.5 The Booking Process: The following steps must take place before a Booking can be confirmed:

2.5.1  For Site Bookings:

2.5.1.1  You submit your Booking Details to us on the Site and provide your payment details which will be used by us to process the payment of your Deposit or Total Charges. Before submitting your Booking on the Site, the Booking process will give you the opportunity to review your Booking, including these Booking Terms and the Booking Details and, if you require, allow you to make any amendments to your Booking; and

2.5.1.2  you will receive an on-screen acknowledgement of your Booking and a receipt for your payment by email at the email address you have provided us.

2.5.2  For telephone Bookings:

2.5.2.1  We will read to you your Booking Details and various other details for you to confirm they are accurate, and you are happy with these details. You may make any required amendments at this point. After this, we will then request your payment details and we will process payment of your Deposit or Total Charges in respect of your Booking; and

2.5.2.2  we will verbally confirm your booking reference and will send you a receipt for your payment by email at the email address you have provided to us.

2.6  Confirming your Booking: Provided we have successfully processed your Deposit (and any other payment, if required) and the Property is available for the Holiday Period, we will send you an email (or a letter if you have not provided us with an email address) confirming your Booking together with a link to these Booking Terms and other details relating to your Booking. We call this the “Booking Confirmation”. Please note that you must check your emails and post regularly. If we do not hear from you within 48 hours of sending, we will take it to mean you are happy with these details. Also, please let us know promptly about any change to your postal or email address so that you inform us how to communicate with you.

2.7 When your Booking is confirmed and when contracts are formed: When we provide you with the Booking Confirmation (which will be at the point we send you the email confirming your Booking), we are accepting your offer as outlined in paragraph 2.4. It is at this point, when we send you the confirmation email, which is your Booking Confirmation, that you enter into the legally binding Rental Contract with us.

2.8  Your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation and notify us as soon as possible, and in all cases within 48 hours of receipt of your Booking Confirmation, if you think there are any mistakes or errors with your Booking. If you notice that it is you who have made a mistake, we may be able to amend your Booking but you could incur additional costs (see paragraph 9). If we have made a mistake with your Booking or it contains any errors, which are our fault, you will need to contact us with 48 hours of receipt of your Booking Confirmation to confirm your correct Booking Details to us so we can then reissue your Booking Confirmation. You will not incur any additional costs for this.

2.9 When we may cancel after a Booking Confirmation and costs involved: Even after we have sent you the Booking Confirmation, we have the right to cancel a Booking where we reasonably believe that:

2.9.1  the Booking is not legitimate;

2.9.2  you have broken or are likely to break any of the Booking Terms relating to a previous or current Booking;

2.9.3  any information you have supplied is incorrect or insufficient; or

2.9.4  you have behaved in an inappropriate, abusive or unlawful manner to us or our staff.

2.9.5  If we cancel your booking in any of these circumstances, we will tell you in writing and we will not have any further responsibility to you and you may have to pay us and third parties (as applicable) all costs and expenses reasonably incurred in providing you with the Chase Farm Glamping Other Services, Rental Services and Third Party Other Services respectively up to the date we cancel the Booking.

2.10  Unavailability of the Holiday Period. We may also have the right to cancel a Booking even after we have sent you the Booking Confirmation, where the Property is unavailable for your intended Holiday Period (and this is not due to an Unexpected Event (when clause 12.1 applies) or for one of the reasons referred to in clause 11 (when clause 11 applies)). If this occurs, we shall refund you: (i) the Rental Charges that you have already paid for the Booking; (ii) the Chase Farm Glamping Other Services Charges and the Third Party Other Services Charges that you have already paid for the Booking.

2.11  Restrictions on Holiday Periods: There may be some restrictions on Bookings:

2.12  Maximum Holiday Periods: The maximum holiday period for any Booking is always subject to availability of the particular Property. You will not be permitted to make a Booking for a Holiday Period which is longer than this maximum period.

2.13  Minimum Holiday Periods: Certain Properties will only be available for Bookings of a minimum holiday period. Again this will be clearly stated on the relevant Property description page on our Site. You will not be permitted to make a Booking with a Holiday Period that is shorter than this minimum period.

 

3.1  Our promises to you: We will perform the Rental Services and the Chase Farm Glamping Other Services using reasonable care and skill.

3.2  Who we are in this process: To be clear:

3.2.1  we act on behalf of ourselves in supplying you with the Rental Services and we act on behalf of ourselves when supplying you with the Chase Farm Glamping Other Services;

3.2.2  we act on behalf of certain third parties when introducing to you the Third Party Other Services, but we are not responsible to you for the services which make up the Third Party Other Services (which is the responsibility of the third party supplying those services); and

3.2.3  we collect:

3.2.3.1  the Rental Charges on behalf of ourselves;

3.2.3.2  the Chase Farm Glamping Other Services Charges on behalf of ourselves;

3.2.3.3  the Third Party Other Services Charges on behalf of other third parties, unless otherwise stated.

3.3  Exclusion of liability: Our obligations to you are limited to those in connection with the Rental Charges and the Chase Farm Glamping Other Services. Also, we accept no responsibility for the acts or omissions of third parties who provide Third Party Other Services to you when your contract is with the relevant third party and not ourselves.

3.4 Descriptions on the Site: We make every effort to ensure that the descriptions relating to the Properties and Rental Services on our Site are accurate and complete. These descriptions include details of the Property and Rental Services including photos, the availability period of the Property for rental, the Rental Charges, the facilities available at the Property, maximum occupancy numbers, any accreditations and awards or descriptions of quality relating to the Property including star or tick ratings. If we discover a serious mistake or error relating to this information, we will use reasonable efforts to correct this promptly on the Site and will contact you if that information relates to a Booking that you have already made.

3.5  When services become unavailable or restricted: Unfortunately, sometimes some services or equipment or facilities (including amenities or attractions nearby) in relation to a Property, which are detailed on our Site, may become unavailable or be restricted. As this is outside of our control, we do not accept any responsibility for any changes, unavailability, or restrictions of these things. If such services, equipment, or facilities are not provided in circumstances when you have paid additional amounts for them to us or directly to the Owner, please follow the complaints procedure set out in paragraph 16.

3.6  Services for personal use only: Our Booking Services are available for your personal, private, and non-commercial use only. You may not offer for resale any Booking Services, Chase Farm Glamping Other Services, Third Party Other Services or Rental Services without our, or where applicable the relevant Third Parties too, express written permission. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips.

3.7  Wi-Fi and Phone Reception: We cannot (and do not) guarantee the speed of any broadband at the Property (or what you will be able to download or stream whilst there). If the description of the Property does not state that Wi-Fi is included, it is not. Please be aware that internet and phone reception in rural areas can sometimes be poor. We shall not be responsible for such matters except, if the description of the Property states that Wi-Fi is included, we will be responsible for ensuring that Wi-Fi has been set up at the Property.

3.8 Where the Property is in an agricultural area there will occasionally be sounds and smells associated with countryside living that cannot be avoided. In respect of any Property there may be traffic noise. We shall not be held liable for building work noise or disruption coming from neighbouring properties.

4.1 What we tell you about the charges and when: Before submitting your Booking to us, you will be presented with or told the Total Charges payable for your Booking, together with a partial breakdown of the Total Charges such as:

4.1.1  any additional charges quoted during the Booking process when you make your Booking, for example, heating supplements and other services you have purchased which may be part of the Rental Services and therefore part of the Rental Charge owed to us; or which may be part of the Chase Farm Glamping Other Services or Third Party Other Services (and therefore part of the Chase Farm Glamping Other Services Charges owed to us or Third Party Other Services Charges owed to us for a third party, which we may collect on behalf of a third party).

4.2  What we tell you about the Deposit and the Balance: If you are paying a Deposit rather than the entire Total Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Balance.  If you make a Booking 30 days or more in advance, we require a 50% (fifty per cent) deposit payment on reservation.  The date you are required to pay the Balance will normally be 2 weeks before the start of your Holiday Period. Please note that we may (but are not obliged to) contact you via the contact details you provide us with to remind you of the due date for payment of the Balance. You should also take note of when the Balance is due for your own reference. However, if the date the Balance would normally fall due for your Booking has already passed, we will ask you at the time of the Booking to pay the Balance too. If you make a Booking less than 30 days in advance, we will require full payment.

4.3  Forms of payment: We currently accept various forms of payment including via credit and debit card, PayPal or some other digital options. Please refer to our Site for details of the payment cards and other methods of payment that we currently accept.  

4.4  Price fluctuations: Charges may change from time to time due to changes in demand, such as school holidays, but changes will not affect any Booking you have made which we have confirmed with a Booking Confirmation (subject to what we say in paragraphs 4.7 and 4.8).

4.5  Taking payments at the time of Booking: We take the payments due at the time of Booking from your chosen payment method once you have entered or otherwise provided your payment details and confirmed you wish to pay for the Booking, subject to payment authorisation.

4.6  Taking payments after you receive your Booking Confirmation: If the Balance or any other additional payments are due after you receive your Booking Confirmation, then:

4.6.1  if you authorised us to take payment for these amounts from your chosen payment method when you made your Booking, we will automatically take payment using your original payment method. If there has been a change to the Total Charges (for example, due to changes in exchange rates), we will contact you before taking the changed payment (see paragraph 5.2 below); or

4.6.2  if you did not authorise us to take payment from your chosen payment method for these amounts when you made your Booking, or your chosen payment method that you authorised us to take payment from has expired or cannot be used by us and we contact you to inform you of this, you will need to make these payments either by using the payment feature within your account on the Site or by contacting us by telephone using the number set out in paragraph 18.

4.7  Pricing errors found before a Booking Confirmation: We use our best efforts to ensure that these stated charges are correct at the time when you submit relevant information onto our systems. However, it is always possible that, despite our best efforts, some of the charges on the Site may be incorrectly priced. We will normally check these prices as part of our confirmation procedures so that:

4.7.1  where the actual Total Charges are less than those quoted to you at the time you made your Booking, we will charge the lower amount when providing you with the Booking Confirmation; and

4.7.2  where the actual Total Charges are higher than those quoted to you at the time you made your Booking, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to book the Property at the correct (higher) charges or cancelling your Booking. We will not process your Booking or issue the Booking Confirmation until we have your instructions. If we are unable to contact you within a reasonable time using the contact details you provided during the Booking process, we will treat the Booking as cancelled, refund the amounts you have paid us, and notify you in writing.

4.8  Pricing errors found after a Booking Confirmation: If we accept and process your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing or we identify it within 48 hours of us accepting and processing your Booking, we may cancel your Booking, and refund you any sums you have paid to us.

4.9  If you think the amounts due are wrong: If you think any amounts of which we notify you as due are wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly notified sums from the original date that such payments were due (see paragraph 5.2 below).

4.10  VAT: Total Charges include VAT, where applicable, which you shall be responsible for paying.

4.11  Total Charges are per Property: Total Charges quoted are per Property (and not per person). It is your responsibility to check the total price before completing the Booking process.

4.12  Good  Housekeeping Bond: Please note that we charge a ‘Good Housekeeping Bond‘, which will be included alongside the charges quoted to you during the Booking process. If applicable to your Booking, the Good Housekeeping Bond may be paid by you via the two different methods explained in paragraphs 4.12.1 below:

4.12.1  Payment deducted by us: we will tell you during the Booking process that we will hold the payment details you used to make your Booking in order to collect the Good Housekeeping Bond via this payment method (if appropriate) and you authorise us to take this payment. If the payment details you have used to make your Booking have expired or cannot be used by us to collect the ‘good housekeeping bond’, then we shall contact you to arrange immediate payment of the bond from you. If you cancel the payment method provided to us for this purpose you must immediately provide us with an alternative payment method and authority for us to use it.

5.1  Base currency: Unless otherwise stated, all charges are quoted in British Pounds Sterling.

5.2  Interest for non-payment or late payment: If you do not make any payment to us by the date that payment is due, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time (but at 4% a year for any period when that base rate is below 0%). This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

6.1  Information you provide: You must make sure that all the information you provide in connection with your Booking, including all Booking Details, are true, accurate, current and complete.

6.2  Your responsibility for transactions made under your name or account: You accept full financial and other responsibility for all transactions made under your name or account that you hold with us. We will notify you of any payments that are due and you shall be responsible for paying them within the timescales that we specify.

6.3  Your promises to us: You promise to us that before, during and after the Holiday Period:

6.3.1  the number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation;

6.3.2  you cannot arrange for additional visitors to come to the Property or hold events (such as parties, celebrations or meetings) at the Property without obtaining the written consent of the Owner in advance;

6.3.3  the Property will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips;

6.3.4  you will (and you will ensure that your Guests will) show all due consideration and respect for us, our representatives, neighbours and other persons or parties that have a connection with the Property. This includes refraining from abusing your right to use the Property or Rental Services or participating in any illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards such people;

6.3.5  you will (and you will ensure that your Guests will) use the Property and Rental Services lawfully, will not abuse or damage any facilities provided as part of the Rental Services and will comply with any health and safety or other policies or instructions notified to you by us in connection with the Property or Rental Services;

6.3.6  you will allow us or any of our representatives (including any tradespeople) to access the Property at any reasonable time during the Holiday Period provided we provide you with reasonable advance notice (except where we require access to the Property due to an emergency, for example, if repairs need to be carried out or we become aware that you have breached, or have reasonable suspicion to believe that you will breach these Booking Terms);

6.3.7  you will keep the Property and all furniture, bedding, towels, dressing gowns, slippers, utensils, equipment, books, games, DVDs, fixtures and fittings in or on the Property in the same state of repair and condition as at the start of the Holiday Period, you will not smoke inside the property, and you will ensure that at the end of your Holiday Period the Property is left in the same state of order and cleanliness in which it was found. We may charge you for any additional, reasonable charges for professional cleaning after the end of your Holiday Period where you have failed to comply with this paragraph. These charges are necessary in order to return the Property to its original state of cleanliness and tidiness for future bookings by other customers;

6.3.8  you will report as soon as possible to us (or to our representative) any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that we have under the Rental Contract, you promise to fully reimburse the Owner for the cost of replacement or repair for such breakages or damage;

6.3.9  you will arrive at the Property no earlier than the time confirmed in your Booking Confirmation on the first day of your Holiday Period and you will vacate the Property by no later than the time confirmed in your Booking Confirmation on the last day of your Holiday Period) or any other times as otherwise agreed with the Owner in writing;

6.3.10 you will not allow any person other than you and your Guests to use the facilities and amenities of the Property without our express permission;

6.3.11  you will provide us with any information that is reasonably requested from you or your Guests;

6.3.12  you will keep the location of all keys/access cards for the Property, which we shall provide you (or otherwise provide you details of in the Booking Confirmation), confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested by us in the Booking Confirmation or we may otherwise request from you; and

6.3.13  you will notify all Guests before the Holiday Period starts of your and their obligations under this paragraph 6.3.

6.4  Your responsibility for Guests: You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.

6.5  Your responsibility for travel and health documentation: You will be responsible for ensuring that you, your Guests and any pets have the relevant travel and health documents and requirements needed for visiting the country in which a Property is located. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.

6.6  Your responsibility to comply with the law: You will be responsible to ensure that you and your Guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).

6.7  Failure to comply with anything in this paragraph 6: If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out in this paragraph 6, we (or our representative) may refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Rental Contract and your Booking will be cancelled. In these circumstances, you will not receive a refund of any of the Total Charges and we shall not be responsible for any other costs and expenses you have to pay due to you not being able to stay in the Property, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future Booking from you.

6.8  Failure to comply with anything in these Booking Terms: We shall also not be responsible for having to find alternative accommodation for you if you have breached any of your obligations under these Booking Terms.

7.1  We promise to you that we will:

7.1.1  perform the Rental Services using reasonable care and skill;

7.1.2  provide an accurate, complete and up to date description of the Property, and as soon as reasonably possible; notifying you in writing of any changes to the description of the Property and/or Rental Services relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading;

7.1.3 subject to the exceptions in paragraphs 3.4 and 3.5, ensure that the Property is vacant, not make any use of the Property (including conducting any viewings of the Property) and ensure that you and your Guests have exclusive access to the Property and Rental Services for the full period of the Holiday Period unless we are entitled to refuse you and your Guests access to or requires you to leave the Property in accordance with paragraph 6.7;

7.1.4  ensure that the Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period;

7.1.5  ensure that we, the Property and the Rental Services will comply with all applicable laws and regulations, in particular, relating to fire, health, safety, utilities and planning and data protection;

7.1.6  ensure that we have the right to provide the Rental Services, let the Property and otherwise enter into the Rental Contract with you;

7.1.7  maintain, at our expense and with a reputable insurance company, insurance policies to meet our liabilities under the Rental Contract with you;

7.1.8  co-operate with you on all matters relating to the Rental Contract, including providing the Rental Services and processing any refunds that may be due to you;

7.1.9  provide Property access details to you (including all cards and access codes) so you can make use of the Property for the Holiday Period and ensure that suitable arrangements are in place for you to collect and return the keys/access cards for the Property;

7.1.10 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, inappropriate, violent or anti-social behaviour towards you and your Guests;

7.1.11  comply with the terms of the Rental Contract;

7.1.12  respond to queries, complaints and problems which arise during or after the Holiday Period and use best efforts to resolve them; and

7.1.13  if VAT forms part of the Total Charges, provide you with a VAT invoice if you request one in writing.

8.1  Allowance for pets and extra charges: Pets are only allowed at a Property where this is expressly stated in the applicable Property description on the Site. There may be an additional charge for bringing pets, which we will notify you of at the time of Booking.

8.2  Pets in a Property when they are not allowed: If a pet is taken to a Property that does not allow pets, or the stated number/size of pets is exceeded, we (or our representative) have the right to:

8.2.1  refuse to allow you and your Guests to enter or stay in the Property; and/or

8.2.2  ask you and your Guests to leave the Property before the end of the Holiday Period; and you must comply.

8.3  Pets in a Property when they are not allowed – and ending the Rental Contract: If we exercise our rights under paragraph 8.2, we may end the Rental Contract in accordance with paragraph 11.

8.4  Damage by pets, traces of pets – and extra charges: You will be responsible for all damage caused by your and/or your Guests’ pets. For any pets allowed in the Property, you should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests vacate the Property at the end of the Holiday Period. We may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.

8.5  Pet rules: You must not allow pets on beds or on furniture within the Property. Pets must not be left alone in the Property (which include the garden and any outside areas) at any time.

8.6  Breaking the pet rules and ending the Rental Contract: If you break the terms of paragraphs 8.4 or 8.5, we (or our representative) may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Property before the end of the Holiday Period.

8.7  Allergy to animals: If you or your Guests have an allergy to animals, please be aware that we cannot guarantee that an assistance dog, or other animals, have not stayed in a particular Property recently. We cannot accept responsibility for any health condition which may occur as a result of any animals having been present in a Property. It is your responsibility to make specific enquiries before making a Booking through us if you or your Guests have an allergy.

9.1  Amending a Booking after the Booking Confirmation: If you would like to amend your Booking after the Booking Confirmation, please contact us directly using the contact details in paragraph 18. We may or may not agree.

9.1.1  If we do agree to amend the Booking, there may additional charges and an administration charge. The additional charges may be due to us under the Rental Contract (which could occur, for example, if your Booking has been amended for a more expensive or longer Holiday Period) or due to us under the Booking Contract (for example, to cover our costs of making the amendment). However, we will always notify you of these charges in advance and you will be responsible to pay them.

9.1.2  Cancelling a Booking after you receive your Booking Confirmation: if you cancel of the Rental Contract you will be entitled to refund, minus: (i) any Third Party Other Services Charges which you may or may not be entitled to a refund of pursuant to your arrangements with the relevant third party; and (ii) all reasonably incurred charges for any other services that we provided to you up to the date you cancelled the Rental Contract in the following  circumstances:

9.1.2.1  a full refund if you cancel more than 30 days before the start of the Holiday Period;

9.1.2.2  a full refund you cancel 30 days or less before the start of the Holiday Period where the cancellation of the Rental Contract is made within 48 hours of booking and at least 14 days before the start of the Holiday Period;

9.1.2.3  a 50% refund if you cancel your Rental Contract with us and there is less than 14 days but more than 7 days before the start of the Holiday Period;

9.1.2.4  there will be no refund for cancellations made with less than 7 days before the start of the Holiday Period.

9.2  You do not have a right to cancel the Rental Contract with us 30 days or less before the start of the Holiday Period. You may, however have the right to end the Rental Contract in accordance with paragraph 10, under which you may be entitled to a refund for any Rental Charges you have paid. You may also be entitled to a refund of Chase Farm Glamping Other Services Charges and/or Third Party Other Services Charges payable under the Booking Contract in certain situations in accordance with paragraph 10.

9.3  Transferring a Booking after a Booking Confirmation: You may not transfer your Rental Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Rental Contract and these Booking Terms and your Guests’ compliance with them. Please see paragraph 6.4 for more details.

 

10.1  Your rights to end a Rental Contract other than where you change your mind (as outlined in paragraph 9.2): You may immediately end a Rental Contract:

10.1.1  if we have committed a serious breach of our obligations to you as set out in these Booking Terms;

10.1.2  if we have told you about a material error in the charges or Booking Details or a significant error in the description of the Rental Services relating to your Booking and you notify us that you do not wish to proceed; or

10.1.3  if we notify you about a change to the Total Charges due to changes in the applicable exchange rate and you notify us that you do not wish to proceed in accordance with paragraph 5.2.

10.2  What refunds you are entitled to if you end a Rental Contract in these circumstances: If you end a Rental Contract for any of the reasons in paragraph 10.1.1 then within 14 days of the date you notify us that you wish to end the Rental Contract for these reasons we will refund to you the Rental Charges that you have already paid for the Booking and the amount equivalent to the Chase Farm Glamping Other Services Charges and Third Party Other Services Charges that you have already paid for the Booking.

10.3. If you end a Rental Contract for any of the reasons in paragraph 10.1.2 then within 14 days of the date you notify us that you wish to end the Rental Contract for these reasons:

10.3.1  depending on who is at fault for the error, we will refund you any of the Rental Charges, Chase Farm Glamping Other Services Charges and Third Party Other Services Charges you have paid and any other amounts paid by you for the Booking under paragraphs 1.3 and 1.4; and

10.4  Your consumer rights: You have certain legal rights as a consumer under the law and nothing in these Booking Terms, a Rental Contract, or your Booking affects these legal rights. Advice about your legal rights in relation to the services we provide is available from your local Citizens’ Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

 

11.1 We may change or postpone your booking:

11.1.1 to reflect changes in relevant laws and regulatory requirements;

11.1.2 to make changes to the booking and/or services as requested by you or notified by us to you;

11.1.3 to implement minor technical adjustments and improvements, for example to address a security threat; or

11.1.4 in response to an event outside our control. You understand that these changes may affect your booking

11.2 We will contact you in advance to tell you we will be changing your booking, or postponing your booking, unless the problem is urgent or an emergency. You may contact us to end the contract for a booking if we postpone your booking and we will refund any sums you have paid in advance for the booking.

11.3 Our rights to end a Rental Contract (no refund): Without affecting any other right or remedy available to us, we may cancel your Booking or bring to an end a Rental Contract if:

11.3.1  you do not make any payment when it is due and you still do not make payment within 7 days of the date your payment is due (though we will send you a reminder that your payment is due);

11.3.2  you do not, within a reasonable time of us asking for it, provide us with information, including any Booking Details, that is necessary for us to provide Rental Services or Chase Farm Glamping Other Services or for a relevant third party to provide the Third Party Other Services;

11.3.3 you fail to perform or comply with any of your obligations (when we consider your failure to be serious or important) contained in the Rental Contract or these Booking Terms, including if:

11.3.3.1  you or your Guests do not comply with the obligations set out in paragraph 6;

11.3.3.2  you do not comply with the applicable rules on pets in accordance with paragraph 8; or

11.3.3.3  you fail to pay any good housekeeping bond on the date that payment of the bond is due in accordance with paragraph 4.12; or

11.3.3.4  you are declared bankrupt, make any arrangement with or for the benefit of your creditors, are unable to pay your debts or have a county court administration order made against you.

11.4  Consequences if a Booking or Rental Contract ends in the circumstances of paragraph 11.1: If a Rental Contract ends for any of the reasons in paragraph 11.1, then you will not be entitled to any refund of any Total Charges or other charges that you have paid in connection with your Booking. Also, we shall not be responsible for any other costs or expenses you have to pay due to this (such as the cost of finding any alternative accommodation or making alternative travel arrangements).

11.5  Our rights to end a Rental Contract (refund): Without affecting any other right or remedy available to us, we may cancel your Booking or bring to an end a Rental Contract if:

11.5.1  we become aware of any health and safety or quality-related issue with the applicable Rental Services or Property or its immediate surroundings.

and notify you of the additional costs.

12.1  Force majeure leading to cancellation: We have a right to end the Rental Contract and cancel your Booking if an event occurs beyond your or our reasonable control (which is what we call an “Unexpected Event”). Examples of Unexpected Events include any law, guidance or action taken by a national or local government or public authority or any consequences of them; a fire or accident; epidemic or pandemic; act of God, flood, adverse weather conditions or other natural disaster, or any other event of any nature which prevents or is likely to prevent:

12.1.1  you and your Guests from staying at the Property for some or all of the Holiday Period; or from us complying with its obligations under its Rental Contract with you.

12.2  Alternatives after such a cancellation: If an Unexpected Event happens that results in your Rental Contract being cancelled by us, we will refund you the Rental Charges minus any cost and expense we have reasonably incurred in providing you with the Rental Services up to the date of termination.

12.3  Notification of options: If an Unexpected Event occurs, we will notify you as soon as reasonably possible after we are aware of it and inform you of the available options.

option under paragraph 12.2, we shall have no further responsibility to you in relation to your original Booking.

13.1  Consequences of a Rental Contract ending: If the Rental Contract ends during or at the end of the Holiday Period, you must:

13.1.1  leave the Property together with all Guests as soon as possible;

13.1.2  notify us that you and your Guests have left the Property and, if relevant, the reasons for doing so; and

13.1.3  return the keys/access cards to the location instructed by us.

13.2  Consequences of your decision to leave the Property before the end of the Holiday Period: If you leave the Property before the end of the Holiday Period of your own accord (and not due to an Unexpected Event or because you have ended the Rental Contract with one of your rights under paragraph 10.1) no refunds for any charges are payable.

14.1  Some important advice: You are strongly advised to take out travel insurance with a reputable provider before booking to cover your Booking. If you do not do this then you are strongly advised at least to take out travel insurance with a reputable provider before departing for your holiday. Any insurance should ideally cover you for the total cost of your Booking (and your stay if that is different). It is your responsibility to check that your insurance cover is sufficient for your own purposes and any likely risks that may affect you or your holiday.

15.1  What we are responsible for: We do not exclude or limit in any way our responsibility to you where it would be unlawful to do so.

15.2  Our responsibility is limited to ‘foreseeable’ losses: Where we are responsible to you, we shall not be responsible to you for any losses unless they are a ‘foreseeable’ consequence of our failure to comply with a term of the Rental Contract. Losses are ‘foreseeable’ where they were contemplated by us at the time we sent you a Booking Confirmation.

15.3 Personal Belongings and Injury: You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. We accept no liability for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by our negligence.

16.1  Complaints generally: If you have any complaint, please contact us by telephone or using our relevant contact details that we’ve provided on the Site promptly. If the complaint:

16.1.1  is about the Rental Services, the Property, or Chase Farm Glamping Other Services we shall deal with it as it relates to the Rental Contract between you and us; or

16.1.2  is about the Third Party Other Services, we shall deal with it on behalf of the Third Party, – and sometimes we may need to refer it back to the Third Party directly or take instruction from the Third Party – because the complaint relates to the service between you and the Third Party. In that case:

16.1.2.1  Complaints while at the Property: If you are still staying at the Property and wish to make a complaint about a Property or Rental Service, we would suggest that in the first instance you contact us (or our representative) as soon as possible (and during the Holiday Period) because your Rental Contract is directly with the us.  Please note, you must provide us with evidence of your complaint (including photographs), which shows us that we have not complied with our obligations under these Booking Terms. For example, you must provide us with photographic evidence which we can identify as showing the Property failing to comply with paragraph 7.1.4 at the start of your Holiday Period. This will give you and us the best opportunity to resolve your complaint during the Holiday Period, and will hopefully assist in any issue, loss or damage either not being suffered or it being reduced.

16.2  Your legal rights:Nothing in this Complaints paragraph 16 affects your legal rights or any right you may have to bring legal proceedings against us under a Rental Contract.

 

17.1  Electronic communications: You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing. Where these Booking Terms say something is ‘in writing’ or similar, it includes by email.

17.2  Transferring Rental Contract: We may transfer our rights and obligations under the Rental Contract to a purchaser of our Property (New Owner).  The New Owner, and not us, will be responsible for performing the rights and obligations under the Rental Contract from the date of transfer. Any transfer of this nature that would be detrimental to you is not permitted unless you agree otherwise. We will inform you of all transfers of this nature. This may include us issuing you with a revised Rental Contract on behalf of a New Owner. The only difference between the original Rental Contract and the new Rental Contract is the person your contract is with i.e. it is the New Owner rather than us.

We may transfer our rights and obligations under the Rental Contract to a person or legal organisation who is not a New Owner. We will contact you to let you know if this is planned. If you are unhappy with the transfer, you may contact us to end the relevant contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for services that have not been provided under the relevant contract. Please note though that this refund will not include our charges for the Chase Farm Glamping Other Services that we have performed or any charges for Third Party Other Services that are subject to your agreement(s) with a third party.

You have no similar rights to transfer a contract (see paragraph 9.3).

17.3  No third party rights: Each Rental Contract for the provision of Rental Services and Chase Farm Glamping Other Services is between the you and us. Each contract for Third Party Other Services is between you and the third party providing those services. No other person shall have any rights to enforce any of the terms of each respective contract.

17.4  Separate paragraphs: Each of the paragraphs of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5  Waiting to enforce a right: If we do not insist immediately that you do anything you are required to do under these Booking Terms, or if we delay in taking steps against you in respect of you breaking a term of a Rental Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the Chase Farm Glamping Other Services, then we can still require you to make the payment at a later date.

17.6  The law that applies to all this: Any Rental Contract (and all the relevant Booking Terms within them) are governed by English law.

17.7  If you or us ever need to go to court: You can bring legal proceedings in respect of any Rental Contract in the English courts.

17.8  Resolving disputes without going to court: Alternative dispute resolution is where an independent body considers the facts of a dispute and aims to settle it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.

18.1  The Site is owned and operated by Chase Farm Partnership.

18.2  Our VAT registration number is

18.3  Our contact details are as follows:

18.3.1  Postal address: Chase Farm, Shaw’s Lane, Southwater, Horsham, West Sussex, RH13 9BX;

18.3.2  Email address: Bookings@ChaseFarmGlamping.co.uk

18.3.3  Telephone number: 01403 788 700.